NCPPC Career Application

Establish trusting, culturally responsive relationships with children, parents, caregivers, and families.

Engage families in pediatric office settings and through telephone, virtual, or community-based follow-up.

Conduct brief assessments and screenings to identify health-related social needs and barriers to care.

Provide strengths-based support that recognizes each family’s individual goals, circumstances, and priorities.

Assist families in identifying achievable goals and developing action plans to address identified needs.

Provide ongoing encouragement, follow-up, and support to help families successfully access services.

Connect families with community resources related to food and nutrition assistance, housing and utilities, transportation, health insurance and healthcare access, childcare and early childhood services, mental and behavioral health services, parenting and family support, employment and education, financial assistance, domestic and interpersonal safety resources, other identified social determinants of health.

Make appropriate referrals to NCPPC programs and external community agencies.

Assist families with understanding eligibility requirements, completing applications, and navigating service systems when appropriate.

Follow up on referrals to determine whether families successfully connected with services and identify additional barriers when needed.

Collaborate with pediatricians, nurses, physician assistants, care coordinators, and other members of the healthcare team.

Participate in team meetings, case discussions, and care coordination activities as appropriate.

Maintain regular communication with pediatric office staff regarding available community resources and referral processes.

Help identify recurring social needs and barriers affecting families served by the practices.

Develop and maintain strong working relationships with both pediatric offices.

Provide education to healthcare staff regarding NCPPC programs and community resources.

Promote warm handoffs between healthcare providers and the CHW whenever possible.

Provide families with appropriate health and wellness education within the CHW scope of practice.

Reinforce provider recommendations and help families understand available community supports.

Promote preventive healthcare, well-child visits, immunizations, developmental services, and other recommended services by helping families overcome access barriers.

Support families in understanding the importance of preventive care and early intervention.

Encourage healthy behaviors and family well-being through education, resource connection, and goal setting.

Participate in community outreach activities designed to increase awareness of available services.

Maintain knowledge of local resources and changes in eligibility requirements, programs, and services.

Participate in NCPPC events, community initiatives, and collaborative activities as assigned.

Represent NCPPC in a professional and positive manner within the pediatric practices and community.

Accurately document family contacts, assessments, referrals, interventions, and follow-up activities in accordance with NCPPC policies and program requirements.

Maintain timely and complete case records and required program documentation.

Protect the confidentiality and privacy of children and families in accordance with applicable laws, regulations, and organizational policies.

Collect and report program data as required.

Participate in quality improvement activities and program evaluation.

Meet established productivity, documentation, outreach, and performance expectations.

Attend required staff meetings, training, supervision, and professional development activities.

Previous experience as a Community Health Worker, Family Support Worker, Care Coordinator, Patient Navigator, or similar role.

Solid understanding of, or experience in, providing family-centered, strength-based services to individuals and families who have experienced trauma or other significant adverse events.

Experience working in a pediatric, healthcare, social service, or community-based setting.

Knowledge of local health and human service resources in Jefferson County.

Experience with social determinants of health screening and referral processes.

Bilingual or multilingual skills relevant to the communities served.

Experience working with electronic health records or other electronic case management systems.

Indigenous or long-term community resident or clear knowledge of the community, including being aware of community resources, their eligibility requirements, and their referral process.

Minimum of an associate degree in human services or a field related to working with children and families, or equivalent (high school diploma/GED and at least two years of comparable experience).

Completion of a recognized Community Health Worker training program or willingness to complete required training within an established timeframe.

Experience working with children, families, or individuals from diverse backgrounds.

Strong and positive communication skills to effectively perform the position.

Ability to establish trusting relationships with families and healthcare professionals.

Ability to establish trusting relationships, while maintaining professional boundaries and confidentiality.

Strong organizational skills and ability to manage multiple priorities.

Functional knowledge of operating a computer, smartphone, and other technology, including using Microsoft 365, Adobe PDF, and Google Chrome or Microsoft Edge.

Ability to work independently while functioning effectively as part of an integrated healthcare team.

Driver’s license that is valid in NYS, acceptable driving record, a reliable personal car, and an active auto insurance policy to meet travel requirements associated with this position (e.g., home visits, outreach, training, meetings, between sites, etc.).

Ability to meet acceptable background check standards (e.g., criminal, child abuse/neglect, education, employment, driver’s license).